FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONSMy rental agreement is with inRent. Who is inRent?inRent is the provider of consumer rental agreements for various retailers, including Radio Rentals, R.T. Edwards and Gedd!t. inRent is owned by a separate entity and is unaffected by the closure of Radio Rentals’ retail stores. This means there is no impact on your rental agreement. inRent consumer finance is no longer available to new customers. Unfortunately, unless you are an existing active inRent customer looking to upgrade, inRent is not available as a finance option for your next purchase. I have a Rent & Upgrade it contract. Will I still be entitled to an upgrade?Yes. As has always been the case, you are entitled to an upgrade provided you meet all conditions. Please call our friendly customer service team on 1800 199 285 or visit www.inrent.com.au Does the store closure affect or impact on my rental agreement?No. You will continue to receive the great benefits of renting with inRent, including ongoing product servicing and upgrades where applicable. Your obligations under your agreement have not changed. The goods under my rental contract are in need of repair. What should I do?Contact inRent Service & Repairs. Either phone 1300 134 820, email info@inrent.com.au or visit www.inrent.com.au What happens if I am unable to make a rental payment?Either phone 1800 199 285, email info@inrent.com.au or visit www.inrent.com.au How do I change my payment details?Either phone 1800 199 285, email info@inrent.com.au or visit www.inrent.com.au/pay-account How do I update my personal details?Either phone 1800 199 285, email info@inrent.com.au or visit www.inrent.com.au I normally pay my account in store, how do I pay now?We offer the following payment alternatives:
*Please note fees and charges will apply. Please call our customer service team on 1800 199 285 if none of these options are suitable and you would like to discuss other alternatives. |